We want your visit to our online store to be the start of a great relationship. If you have any questions or concerns, our Kick Ash team is ready to help. Contact us and let us know how we can help make your next grilling experience totally Kick Ash!

The following FAQs answer some of questions customers have about the Kick Ash family of products. Have a question or comment that isn't covered or about ordering or a shipment you've received? Contact us and we'll get right on it!

A: We recommend natural lump charcoal. After each use, let the coals cool completely, then shake the basket over a trash can. The spacing between the rings in the Kick Ash Basket® allow small pieces of charcoal (~1/4" to 3/8") to fall through, so they don't block the airflow when you light the grill again. You'll find it easier to start the next fire and reach the optimum temperature for grilling.
There are currently 12 models of the Kick Ash Basket®. Choose your grill manufacturer and grill size from the following list:
  • Char-Griller AKORN® Kamado Charcoal Grill
  • Big Green Egg®: MiniMax, Small, Medium, Large and XL
  • Broil King Keg®
  • Grilla Grill
  • Grill Dome: Large
  • Kamado Joe®: Junior, Classic and Big Joe
  • Louisiana Kamado (Model K24)
  • Pit Boss
  • Primo® Kamado All-In-One
  • Saffire Grill
  • Vision™ Grill
  • Weber Grill®
Check your grill's dimensions and give it a go! If you have more questions about the size of the Kick Ash Basket, contact us!
A: Absolutely! You should always shake your ash before you light your fire. It just gets things going quicker and easier.
A: You can save the ash and add it to your garden or spread it on your lawn. We save all the ash from our natural lump charcoal and add it to our garden whenever the ash bucket gets full. What do you guys do with your ash? Maybe you shake your ash on the front lawn. Let us know on our Kick Ash Facebook page.
A: TThe Kick Ash Basket® is made of high quality stainless steel with no coatings such as zinc, nickel or high temperature paint.
A: Since your Kick Ash Basket® sits in the bottom of your grill, you can use the same amount of charcoal as you did before adding the basket. Simply overflow the basket when you top it off. Then you only need to worry about what is left over when you go to fire it up again.
A: Shipping outside the U.S. is expensive. We have teamed up with Dickson Barbeque Centre in Canada, Het Luxe Buitenleven in Europe and BBQ &l Smoke in the U.K. to meet our overseas customers' needs.

Or you can order directly from us. Use our Contact Us page and provide us with the shipping address and desired basket, and we'll let you know the shipping cost.
A: Our stainless steel Kick Ash Basket® line has a 3-year warranty and comes with a 90-day, no-questions-asked return policy-unless you've been a dumb ash and have run it over with your truck.